So far I am extremely impressed by how punctual and helpful Watts is! We just signed a lease on a new apartment and were SHOCKED by some roaches, especially since we never had ANY issue with our previous apartment.
We called Watts on a Sunday and they said they would come out on Monday, which is also Memorial Day, and gave us a 4-hour window to come out.
I don't know how the service holds up, but will edit or repost when we find out. We are just really impressed so far by the attentiveness and willingness to fix our (hopefully one-time-only) problem.