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| - I am so disappointed! Ken Stewarts in Fairlawn is a favorite of mine. I was so excited when I found out that he was opening a store in Cleveland. I've been there now at least five times. My first visit was outstanding. My friend and I had drinks at the bar and share the cold seafood tower. Unfortunately, it's been all downhill since then. Approximately one month ago when I was there I ordered a medium rare steak that came to me medium well-ish. I made the mistake of not saying anything to the server and it went away disappointed.
On my last visit on Thursday night, the disappointment never ended. It started with my waiter's reply to me when I asked if they had Skyy vodka, saying that's a lower end vodka, I don't think we have it. Needless to say, I didn't know being insulted was part of my dinner experience. I tend to drink what I prefer, not what a magazine say is in. Comically, they did have it and it was a top shelf price.
I then ordered the macadamia nut crusted tuna. This dish was one of my favorites at the Fairlawn store. I ordered it medium rare and it essentially came to me raw with the top being burnt. I'm guessing they used a torch to attempt to brown, yet blacken, the nuts on the top. No part of my tuna was warm. I did send this back and it came back to me medium well with very little pink left.
I will say that the manager very graciously attempted to give me another dish, but I was so irritated by this time it was time to go.
Not sure I'll be back. There is a time when you cut your losses and realize enough is enough. What a disappointment.
I love the view, location, and the Decor, but the waitstaff is arrogant and when it comes down to it, it really is all about the food.
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