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| - I got a gift certificate from my boss to have a pedicure. I called MC3 daily for a few days but kept getting an old sounding answering machine message. I didn't leave any messages because I didn't want to be called back at an inopportune time. I thought I'd just keep trying back until I got someone to answer, but after a few days, I finally gave up & left a message. They did call me back, & when I mentioned my thoughts about their telephone practices, I of course was given the whole "Oh yea? I don't know why that happened..." response. I should've seen the failure from the beginning at that point, but I really wanted to give them the benefit of the doubt based on other MC3 reviews I'd read.
I arrived at my appointment time, walked in, told them my name & that I was scheduled to meet with Cliff. I'd never seen Cliff so had no idea he was the male standing behind the counter. When he heard my introduction he said in a completely flat, monotone voice, "I'm Cliff, come on in here & have a seat" as he walked away from me into another room. I said out loud to him, "and you seem so thrilled with my arrival..." to which he mumbled some response that I couldn't hear. I seriously debated on turning around & leaving, but figured I was already there, so followed him into the small, hot room.
I told him I'd never had a pedicure before & for him to just tell me what I needed to do. He was nice enough, & showed me the chair controller as he started running the water. I sat down & started adjusting the massage options of the chair. As he was getting started, the chair started to make these weird noises. It was distracting so I just turned the "massage chair" off. Cliff & I didn't seem to warm up to each other despite my attempts to make casual lighthearted conversation, & the whole deal was over so fast that I never really got to a point that I'd call "relaxing" :-( He did the minimal basics, very little in the way of massaging & he didn't work on my heels at all. He filed the bottoms of my feet with what looked like a flat cheese grater & the side of one toe. I kept thinking he'd get back to my heels, but I was wrong. In all fairness to Cliff- I did choose the less expensive pedicure, but that was simply an effort to stretch the services I could afford that day so I could get a better idea of how I liked MC3 as a whole... I got my answer.
I decided to get my lip waxed while I was there, & was taken upstairs by Kelly only to wait in the hallway before she decided to come back down & do my wax herself. She told me to wait a few minutes while she turned her wax back on.
While I waited for her wax to heat up, I sat in what appeared to be a waiting room showcasing a 5 foot tall handmade wooden clock. I asked another girl that was already sitting in there about it & she said they inherited the clock with the building. I gathered that she was another stylist that worked there. She was talking with Kelly & playing on her phone. She moved from place to place & would perch on any small space she came to. It was odd to watch, I even mentioned to her that she reminded me of a cat "perching" on all the flat surfaces as she moved about. Professional?? I think not. The whole place seemed very much like children that had been left at home alone while the parent was out of the house. Like there wasn't a leader & they were all just there because they had to be. The three I dealt with were all in casual street clothes, & very comfortable. I appreciate comfort, & I wear shorts & a t-shirt to my job every day, but I'm not in a "salon & wellness center" trying to charge for my expertise either.
When Kelly was ready, she said to sit & lean back over a hair washing sink. I expected her to actually know how to wax, but all she did was smear hot wax on my lip & yank it off. No powder before or after to ease the temperature or the yanking sensation. There really are steps that can be taken to ease the discomfort of waxing, but most people are too cheap or lazy or unskilled to take the extra 20 seconds to use those products. Unfortunately for me, Kelly fell into one of those categories :-(
Cliff was nice enough, but clearly not an award winning pedicurist. Kelly was the nicest person I encountered, but didn't impress me with her waxing skills either. I guess if you want a haircut, either of them could help you, but it became glaringly obvious to me that MC3 has added on some side services & expects their stylists to do them as an upsell to their more bread & butter hair services.
It's been a few days since my visit & I've been debating on writing this review. I really wanted to like them & I wanted to be able to write a glowing review, (I even mentioned to Cliff that I'm an avid reviewer) but after really putting some thought on it, I can't in good conscience remain silent about my experience. I want others to know how my experience went so they don't waste their gift cards at MC3 like I did.
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