I seriously cannot recommend the food served here. I was enticed to eat at this new downtown location because I had been so impressed with the french fries served at their south Phoenix restaurant.
The fries served here were terrible. My dining partner commented on how soggy and unappetizing they were and took them back to only have them replaced with equally depressing pile of soggy, soft fries. His experience in fast food restaurant management told him all he needed to know by watching them cook the fries. They overload the fryer baskets and never account for time required to bring the oil back up to the proper heat. The result is a soggy fry that tastes more boiled than fried.
A real disappointment and an expensive one at that. Most of my fries remained uneaten and the burger was greasy and flavorless. Quality control is not a priority here, but they are quite efficient at taking your hard-earned cash.