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| - I took my mom in for back surgery and it started out great. Everyone from the admissions guy at the kiosk (who was hilarious) to the nurses in the pre-op area were extremely nice, happy, and helpful. Absolutely loved to see the diversity of the staff as well. Everyone made sure both my mom and I understood what was happening and that we wee comfortable. Very well organized and punctual.
The surgery went great, but as I watched my mom's code on the screen, it never moved. The surgery was over by 1215pm, and finally at 130, the nurse in recovery called and said that it was too full to see her, and they were waiting for a room, but I should run errands because there were patients who had been waiting since 10am for a room. What the...?
At 430pm, they finally got her to her room. Wow, what a difference! The nurses allowed the call buttons to go off forever. Her room was by the nurses' station and the nurses were so loud that my highly medicated mom had problems sleeping, even with the door shut, which also raised the temperature in the room at least 15 degrees. Not impressed with the 3rd floor AT ALL. She didn't get sent home with any kind of directions on how to take care of the incision, or any extra bandages or anything.
The best part is when the cna brought her to the car and almost slammed the door on her leg and that was after pushing on her back trying to rush her into the car.
Outpatient would get 4 stars. 3rd floor would get 1 star and that's only because her food was good and they didn't manage to harm her further.
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