I placed an online order last night. The owner called me this morning to ask for my credit card information over the phone, because the system didn't capture it. I said that I don't provide that kind of information over the phone in response to someone calling me. It could be a phishing scam. She said that the system wouldn't show her all of my secure information, which in my mind is exactly the way it should be. She said that she could not process the order without me giving her all of my credit card information over the phone. In which case, why use the website at all? That's a busted website. I then proceeded to tell her a million other things that are wrong with website. It's not even worth my time to go into here. The point is that if you are ordering more than one bouquet to go to a single address, the website is obnoxiously tedious. I used the word "sucks." She kept interrupting me and didn't want to hear any criticism of her website. But when I used the word "sucks," she got really angry and said that she refused to process this order or any future orders from me ever. There was no point in continuing the conversation, so I hung up. She called me back and was angry that I had hung up on her. I hung up on her again. In this day and age, ordering flowers should not be this hard or involve this much hostility.