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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • This Discount Tire store in Las Vegas deserves the "Tire Store of the Year" award for customer service! My ex-wife #1 recently started using my 2013 Chevy Camaro during her extended stay here in Las Vegas. I warned her that the right front tire had been slowly leaking air for the past few months... I had to put air in it every 3 days and was certain that a nail was the culprit. So I asked her to take the Camaro to a tire store and get the nail removed, the hole plugged to fix the slow leak. She took it to service adviser #713 William J Tuller Jr. at Discount Tire on N. Rancho in Las Vegas. Despite the fact that she had no appointment, and the tires were not from DT, Will treated Maggie like a VIP... Not only did his tech find the nail which was causing the slow air leak in the tire, he removed it and plugged the leak, then he also replaced the valve stem, high speed spin rebalanced the wheel/tire, put air in all 4 tires... THEY DID ALL REPAIRS AT NO CHARGE!!! Maggie was pleasantly surprised when she went to pay the repair invoice and Will handed her the keys and said "There's no charge, all the work is complementary... Thank you for choosing Discount Tire..." When Maggie came back and told me how much the repairs cost, I asked her a flurry of questions. How can Discount Tire repair punctured tired at no charge? Surely they'll go BK doing stuff like that... Then I thought about it some more and realized that there is a method to their madness. Because any time I need wheels, tires or related items and services, I will go to Discount Tire! THAT IS HOW YOU CREATE CUSTOMERS FOR LIFE!
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