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  • Very displeased with this establishment. The other day, my brother and I went to Makers & Finders for a lunch break. As soon as we get there, no one directs us, greets us, or anything. As we order our food, they say it'll be done it 10 minutes. Not too long right? All we got were a croissant and a bagel TO-GO. As we're waiting, 30 minutes easily passes by. By then, my brother goes up to the register and there was a young lady with red hair just staring at him. As he was standing there for a good five minutes- NO ONE asked him if he needed anything. He had to keep saying excuse before anyone would notice, which is ironic because there were multiple workers just staring and not doing anything. They tell us our food will be right out! As they're saying that, I can see our food just laying there and another 5 minutes pass by. By then, my brother and I are ready to leave the place without our food. Out of nowhere, a host asks us if everything is okay and if we got our food. I kindly said no but thank you, and shortly after someone right behind arrived with our food. After that whole experience we didn't even get to eat our food because waited for 40 minutes! That took up our whole lunch. Sadly enough, our bagel and croissant were cold. It made me so upset. Later that day I called, asked for a manager and told him my experience. I was really kind over the phone but he just kept shutting me down. I stated how I work in a place where customer service is valued and I just wanted you to be aware of your work environment. You know what he said? He said "What do you want me to do? I know my staff try to do their best everyday and I can assure you they are a good team" this made me so upset because he didn't even acknowledge our experience as a whole but rather just defended his "team". There's other better coffee shops in Vegas. You can most definitely miss this one, you'd probably regret just going here- like I did.
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