Went here for breakfast with my daughter. It was our first time trying Black Bear. Greeter was not very "greeting" but he was very young and I could tell he was stressed with the breakfast rush. He found us a table and the waitress came by 2 mins later. Everything was going normal. I ordered the California Omelet w/biscuit and my daughter got the Pineapple Upside-Down Cakes. My plate was delivered quickly, within 8 minutes. My daughter's however, another 6-7 minutes after mine. I was soooo hungry but didn't want to start eating until my daughter's meal was there too. Our waitress didn't apologize, explain, or acknowledge the incident. I enjoyed my omelet and my daughter loved her pancake. The biscuit was a generous size but very dry. The waitress never returned. Not to check in on us, refresh the coffee, or even bring the bill. After waiting and waiting we headed back up to he front where the frazzled host was. I explained that I didn't have a bill to pay and asked for a manager. The poor host had 4 tables come to pay their bill right then. I told him to help out the other customers, I could keep waiting. The manager finally arrived and she asked for my table number, lol. How should I know? Then she asked for my bill to look over. "Uh, I just told you I never got it." The manager walked around and found our waitress. (More waiting). Finally, the manager came up with the genius idea to comp our meals. I'm sure you've figured it out - I'm not going back.