I got the most amazing service from a bartender named Molly and I wasn't even drinking booze on this day.
I was panicking at home at 9am Saturday morning when my internet crashed. I had a deadline, so I rushed to my favorite PTs in town for use of the Wi-Fi, even though Its much further than the four PT locations nearby home.
Much to my delight I got to meet Molly who got me a fresh cup of coffee and kept refilling it. Perhaps the best thing about her was the genuine smile that felt like it was saying "I'm so glad you came by; thank you."
Molly apparently is just naturally friendly, but the stress of my situation quickly evaporated with that smile and good nature. I got the job done well. PTs should bottle up what Molly has and make it part of initial training for all to follow. She's almost Muse-like, inspiring.
The reason I come to this location even though it's so far from home is because of routinely getting great service. I visit once in a while during the day and there is another great bartender named Carrie who is always so kind.
So thanks Molly, and thanks to Carrie. You both got it down and I'll continue to visit no matter how far I live. Great service creates loyalty. The coffee was good as well, but that is so secondary in this situation.