| rev:text
| - I have been a customer of this establishme however over a decade and have always thought it was some of the best food in town. Over the past year approxamitly I've seen a steady decline in there customer service and it pains me to say I am close to never going here again. There food as i mentioned is never the problem, they have a great menu and everyhing on it is excellent.
Over the past year I've noticed it has slowly become harder and harder to place my orders over the phone due to long hold periods (5-10minutes). I tried staying mindful of how busy this place can be, assuming they'd get to me ASAP. This doesn't happen every time but enough to say it happens all to often. Up until recently I ordered take out 3 times a week. Over the past month 3 times in a row on seperate occasions I have call down there and was immediately placed on hold, which I don't mind as long as im promptly attended to as soon as possible but these were extremely long holds where I'd give up after 10 to 15 minutes. Naturally someone on hold can be forgotten by mistake from time to time, it happens. I've done it by accident myself, I wouldnt hold it against them if this happened every now and then on occasion. However lately it hasn't been out of the ordinary to be on hold for 5-10 minutes before being attended to, sometimes holding for quite some time then being hung up on. Last night I was placed on hold and waited 12 minutes trying to be patient and assuming they were busy. I hung up and thought I'd just called back 30 minutes later. This time the phone rang over and over and I couldn't get an answer. Me and my wife were set on having there food so we decided to wait another 15 minutes and call back. Once again we were instantly put on hold, I tried to get a word in to let them know I'd been waiting for 45min to put in an order, hoping they would at least assure me I would be attended to in a reasonable amount of time, but he didn't wait for me to say I was willing to hold he mechanically asked then immediately put me on hold. Once again I waited on hold for 8 minutes before I gave up. It is very disappointing, before this place became very popular the customer service was excellent and now it seems some of there workers have an attitude as if you are lucky to be eat there. I do however want to make it clear this review is a testament to the service I've received NOT the quality of the food. Pita Jungle over the past decade I've ate their food has progressively gotten better from what started already started as some of the best food in town. That in which has been what keeps me going back, but I will not continue to if I keep having such a hard time placing an order. When you place an order your hungry, having to hold and debate hanging up and calling back is too much of an irritation to deAl with when I'm ready to eat. Perhaps an online ordering system might be a good option for them if the incoming calls hard too hard to manage.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)