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| - Where do I start with this company? It all started when one of their sales reps did a 'cold call' knock at our door. Had I not answered, I wouldn't have gone through the hell that I did.
The sales rep assured us that we would get more channels and services than we were currently getting from our cable/phone/internet provider for about the same (or less) $$$. When we saw that their price for TV was more than we were currently paying for cable, he assured us that Direct Communications would contact our cable provider and talk them into charging us less for our internet and phone service. That way our overall monthly bill for the three services would be the same (or less) than what we were paying for all three thru our cable/phone/internet provider. The other two bills were brought down a little, but not enough to offset the extra we were now paying for TV.
He also assured us that we had a 30-day grace period in which we could back out of the agreement with no penalty. When we saw what we were REALLY paying, we called the company, telling them that we wanted to back out. We were told that there was no 30-day grace period. When we told them that their employee said there was, we were told that the sales rep was not an employee of the company! He was a sub-contracted representative, but we were assured that he's since been told not to say this in any future sales pitches.
We got so fed up that we e-mailed the owner of the company, who told us that we weren't misled, lied to or anything like that from anyone from Direct Communications. It was all just a big misunderstanding, but we still couldn't back out of the contract.
We then called the headquarters of Dish Network and told them about our experiences with Direct Communications. They understood and let us out of the agreement. It doesn't end here.
Once Dish let us off the hook, we called Direct Communications to have them come and get their equipment they installed in our house. They said someone would come on a Friday, between 4 and 8 pm. At 3:55 that day, Direct Communications called us to say that they couldn't make it and that they'd call again next week to arrange another time. This was after we'd arranged for TV service back with our old cable provider. So now, we can't hook up our TVs to cable because all of Direct Communications stuff is still hooked up to our TVs!
Nothing but one bad experience after another with this company!
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