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| - I had a really terrible experience this morning. This location has always been great, I grab coffee on my way to work at least 2-3 times a week. The young girl in the drive-thru is always nice & smiling.
However, today was rather busy so I chose to go inside. I ordered a drink which the girl quickly began to make, but I was shocked by the rude, demeaning and unprofessional woman who said something along the lines of, "NO you can't do that... you'll have to ask her if she wants a blonde or a dark roast! *scoff & eye roll*" She also said something about the coffee being bitter and making another pot.
The girl repeats (who I'm assuming is the general manager because she's not in uniform), and asks what I would prefer. All the while, not one of the 3 girls working has cracked a smile, and the GM is moving around (what I would consider) aggressively, literally slamming lids on w/ multiple loud slaps.
While I was pouring cream into my coffee I also heard her tell the same girl, "Just go over and do that, I've got this!" Very snarky, very loud, and very unnecessary.
The only reason I've decided to write this review is because I feel bad for the poor team who has to work under that snob of a manager. The sad thing is, if they were as offended as I was, they probably won't speak out for risk of being reprimanded.
I've also considered that maybe that particular barista isn't good at her job, that's still no excuse to patronize someone in front of their co-workers AND customers. I was embarrassed just standing there, and she wasn't even scolding me!
This woman had a short black bob, striped white & blue button-up, dark jeans, and tan saddle shoes. If you read this, I hope you know how unpleasant you made my morning. Maybe you were just having a bad day or need a cup of coffee (which is readily available), but there's no excuse for a 'professional' to treat their employees like that.
1 stars won't affect your rating, but I hope it makes a change.
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