If I could give zero stars I would. I had a gold membership in 2015. This is strictly about service at the Pecos/Wigwam location. I purchased another gold plan on 4/12/18. Tanned that day and then came o tan again today. When I gave my name the gentleman (won't mention his name but stats with a J ends in an E and is only 3 letters) told me that I had a balance from 2015 because I didn't cancel. I did cancel within the required time, however, he actually told me "the computer doesn't lie!" Every time I tried to speak he would cut me off and say "let me speak." I'm in utter shock with how incredibly rude he is. Awful service.