I got a good haircut here a few months ago, so this one-star review is not intended for the stylists. It is a response to a strict no-returns policy on salon products, which makes me pretty mad: I couldn't have known they recommended the wrong product without trying it, and now that I tried it, they won't refund my purchase. Catch-22. I came in to buy a replacement for my normal bumble and bumble curl creme for thick hair, and was told by the receptionist that bumble and bumble's "defining creme for fine curls" is the new packaging of that product (which seemed weird to begin with...thick hair..fine curls...) Nope, it's totally different and it doesn't work for me. I used it twice, figured that out, and now I'm stuck with an expensive product I can't use. I called bumble and bumble and they told me that the product I use has been discontinued. All my previous salons in other cities would have honored a return in this situation. I won't be back to MCN.