I've been a Verizon customer for over 15years now and I would like to think that Verizon would value any one of us that has been loyal to their company for that long or longer. Unfortunately that doesn't seem to be the case when it comes to the corporate locations! If you are not in there to spend money they won't give you the time of day!! The last time I went into the Val Vista and Baseline location I needed to pay my bill and I asked one of the employees what all I needed to do to replace my iPhone, since the one in my hand wasn't working. The guy didn't ask me any questions he just handed me a business card and told me to use the information on the card to get my new phone. What!!?! I really had no idea what he meant, so I asked him what he was referring to???.. He told me to call the 1-800 number on the card and they would tell me what to do. I seriously has to leave because I was so upset that I didn't want to make a scene... I just left peacefully..I will never do business with this store again!!! I hope that others learn from my experience as well.
The next morning I was at San Tan Mall running a few errands and I saw a Verizon store... They were kind enough to listen to what was going on with my phone and get enough information from me to let me know that I was still with in my 1yr warranty with Apple. So even though I had insurance with Verizon I didn't have to spend a dime. All I had to do was walk across the way and have Apple work on my phone for a few moments! When it's time for me to spend any money with Verizon I will be heading to San Tan Mall, where I know the staff really cares about their customers.