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| - Is it bad when the drive thru staff recognizes your voice? Beyond that, I'll never admit how often I eat Wendy's.
It's a fast food chain, the quality varies little and the staff comes and goes. But a trend I've noticed at all fast food drive thrus lately is they want to hurl the food at you the second you pull up, and they barely wait till you have your drink/change/card in hand before they slam the window in your face.
How much do napkins really cost? By the sudden scarcity of napkins in my bag (and not just here, all over the place) I am assuming they must be pretty expensive.
The biggest problem here, is that no one listens to the customer. They listen for exactly as long as they need to to get the basics of your order. By not active listening, they create this sense that we, the customers, are taking them away from something really important.
I don't go through a drive thru to validate my self worth, so I don't care if they don't make me feel special and loved, but for god's sake, listen when I ask for a straw, napkins or condiments!
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