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  • My husband and came in for some dinner and I ordered the chicken enchiladas and soft chicken taco. When my food arrived it was not what I ordered. I brought to the waitress attention immediately and her reply was "yes you did" I said I did not order this and she started arguing. I looked up and said are you arguing with me? She then again told me basically I am shit out of luck. She then offered to get me the manager and it's been 30 minutes and I am still waiting. Very bad customer service. I am not happy. Manager finally showed up and he is just as snarky. Unbelievable attitudes. I am the easiest one and will stick with going to the Chili's at the rainbow location. Never any problems and treated like a guest. Waitress name: Alicia Managers name: never introduced himself (turned out to be Daniel Smith) He was half rude and never listened to my complaint. I honestly didn't want the meal deducted but he just said fine I will remove it. I said ok but really is that how you handle customer service by not listening. Very poor service. Update!! We paid our bill at the table and printed out our receipt. After the talk with the manager we were never offered refills or ever spoken to again. How hurtful. We got up and were walking out the front door and the waitress Alicia charges toward us and offers me a piece of paper and says here is your receipt and I replied "No thank you I printed it out at the table" she then grabs my husbands hand and pulls his hand out of his pocket forcefully and stuffs the receipt and some cash in his pocket and says "Here keep this you need it more than me! I am not kidding this is like a lifetime move it really happened and I am still in shock. Me not realizing what just happened turned around and saw my husband following her to a station and he stood there until someone retrieved a manager. I then saw a different manager (Travis McLeod) speaking to my husband and then my husband came to the front door where I was waiting for him inside. He told me that Mr. McLeod was appalled by the actions of the waitress and said No we don't treat our customers like that. I am not sure how to remove the stars to a zero but I am copying this review to Chiils main office and management of the location on Las Vegas Blvd in the Belz Mall that we went to. I feel Alicia should not be serving guests or dealing with the public. Calling people liars is not a good mirror image that Chili's has spent years creating.
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