Never had to use them, but I know Jordan personally for over 6 years. I also trust him, and would agree with Dan that if I was having one of those frustrating days, Jordan's humor and reliability would be much appreciated. I'm thinking I might even purposefully lock my keys in the car next time I'm in AZ so I can witness first hand the skills this man posses. If he wields a lock picker half as good as he wields a drum stick...this man will caress those locks open in no time.