| rev:text
| - My New Year's resolution was to be more selfless (I know, rookie mistake).
Even though I've known Dr. Duncan Friedman is handily the best dentist in Pittsburgh--quite possibly the entire state of Pennsylvania--for months, I've avoiding telling Yelpers because I'm afraid. I'm afraid her appointment book is going to explode faster than you can say, "Wednesday morning is booked," and I don't want to share (SEE: above).
So for those of you who find yourself in the same position I once did--needing a phenomenal dentist in Pittsburgh, desperate for information (because there really aren't a lot of resources out there), but living in ABJECT TERROR of all things pokey, pointy, scrubby, scrapy, and especially whirry in your mouth, you're welcome for this review. Let's just hope my newfound generosity holds out long enough to finish writing it.
The short version: The other day I was wondering if after I finish my graduate degree I'll make enough money to afford me the luxury of flying back to Pittsburgh to have her do my dentistry in the event that I move out of state. That should tell you everything.
Okay, the short(er) version: It's obvious her number one concern is your oral and mental health, she puts even the hugest scaredy-cat (*cough* me *cough*) at ease, her staff is supportive/nonjudgmental, they always work with you and your insurance (so so so helpful) even though they're not crazy expensive, and they never try to upsell you on services even though they treat you like you're a member of some luxury diamond-encrusted-platinum-elite club. Oh yeah, and there's a cool view from her office downtown.
The long version: When I first went to her it was because I read Mel's review (thank you, Mel!) and had this baby tooth I thought needed to come out because it was loose. After doing my x-rays she discovered that I had a dead tooth (excuse me, two dead teeth) that I never knew about, and those bad boys needed immediate root canals. It gets better; one was my front tooth, and the other was an adjacent tooth. I don't think it's an exaggeration to say I've never been more surprised in my life.
I basically went into a PTSD-style shut down. She saw this panic, took a step back and was like, "I know you're freaked out, how about we schedule another appointment and we can get to know each other a little more and figure out a plan?" To me, this made all the difference. It showed me that she not only cared about trying to help me (I'm sure a lot of dentists do), but she knew *how* to make me comfortable and was willing to go the extra mile to ensure I was okay with what was happening.
My TERRIFIED self showed up a week later, she took me through everything, and we went ahead with scheduling an appointment I had walked in there convinced I wasn't going to make. But what we all really want to know is; How was the actual procedure? It was painless. She told me it was going to be before we did it, but I just couldn't wrap my mind around the idea of painless root canals. Afterwards I went back to work like nothing had happened. Seriously.
As a matter of fact, I'm going to have that baby tooth extracted (remember, from like, 6 paragraphs ago?) and I'm 0% scared. That's a very small percentage of scared for something that should probably make me like 419% scared.
Lastly, her staff is excellent. I mean, I know them by name, and I'm not an especially extroverted person. Beverly holds your hand over the phone while she walks you through scheduling your first appointment and you're like, "Ohmagawd, I'm so scared, what's gonna happen to me?" and Stacy, Dr. Ducan Friedman's assistant treats me like I'm her neighbor coming over for coffee when I walk in the door. As mentioned in other reviews, personal callbacks and hugs (if you seem scared) after appointments are standard, and they even bring my bf coffee while he waits for me in the lobby during my early morning appointments.
So, anyway, the conclusion of this lengthy review is that helping others feels pretty good, and I'm never going to make New Year's resolutions again. The end.
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