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  • No No No. Please don't. Especially if you have small kids or hell if you are a human. Whoever that man at front counter was who worked the May 23rd late evening shift around 11 pm shift was horrible! I've never experienced such rudeness! As an employee and person of character I must say. First, upon check in there is a sign that says pool is out of order. Out of order?? Seriously? You didn't bother telling anyone? Go to Arizona hotel and pool is out of order. But since I didn't arrive to phx until after 10 I was too tired to worry about it. 2nd, Checked into our room and my sister found a roach about 2 inches with long enough antennas that doubled its size! She washed it down the drain and I freaked out and called the front desk for a different room and the only room this rude staff member could give me was one directly below that first room with the gross drain sewer roach. I asked if he had a room in a different location and he said "what are you expecting, you are at a days inn". I said I wanted a refund and who's the manager and he told me the manager will be in tomorrow I can come back. Never did he look at me in the eyes while talking to me and considering the situation I did not get upset by any means. I travel constantly for work and pleasure and stayed here about a year and a half ago and it was fine. It has gone completely down hill since then. My family and I could not believe the "customer service" that was provided. And don't tell me I'm the first to experience this.
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