Update 10/5/15: I was surprised to hear from Brent, Director of Operations, less than an hour after posting my review. He apologized for the negative experience and encouraged/invited us to give Nori Sushi another try. Impressed with the sincerity of his message, we decided to visit Nori again before returning to California -- and I'm glad that we did. This time around I ordered the Chicken Katsu, and it was delicious and beautifully presented. My husband had the Nori Teriyaki (rib-eye) and was pleased with it as well. Manager, Chris, and our server, Beth, made sure that our second visit to Nori was an enjoyable, flawless experience. Thanks to them (and also to Brent) for caring about their customers' dining experiences as well as Nori's reputation.