I really wanted to love this place because of all the hype and how close it is to the Biltmore, but it just didn't do much for me. I ordered the chicken salad sandwich and the lady at the register said that was her favorite item. I figured - you can't really go wrong with a chicken salad sandwich, plus her excitement... why not? It was terrible. Lacked flavor. Incredibly dry. I felt like it was canned chicken salad with not much else. I also ordered the chili with cheese and onions.. also, lack of flavor and had a bad aftertaste. The service is amazing - very friendly people, and the layout is nice as well. However, the food is lackluster and it'll end up being an overrated deli.