Disgusting !!! Shame on me. I went there last year when it was right on Yonge Street ( if that's the same franchise) and it was late. Unfriendly staff cooked me a burger that was beyond greasy. The burger fell apart. No flavour yet so greasy. Last night i was downtown and i seriously had to go to the bathroom , i saw Jacksons Burger on Elm and seriously said to myself " ah crap , well i gotta take a leak, i'll just buy some fries" so i go in, once again unfriendly staff , not rude or anything but not friendly , i order a poutine and diet coke, got no problem with 10 bucks cuz i know rent is expensive downtown. This poutine was DISGUSTING . Once again i only ate some it and threw it in the trash. Gross gravy, cheese curds that didn't melt at all and lousy fries. I was probably there 25 minutes in total. I never did get to use the bathroom cuz i think drug addicts were in there. I could care less about the customers , i could care less about the price, but gross food and unfriendly staff? Ya right ..... Never going back again.