Like a normal human being, stopped at a CVS to purchase a product...misplaced my receipt, product wasn't what I needed. I went to this CVS, and my exchange was denied. Tara M.O.D said I had to go back to the CVS I purchased it from. All I wanted was an exchange...wasn't asking for money back. It was a real inconvenience since the CVS I purchased it from was out of my range. Luckily I went to another near by CVS from this location and THEY WERE able to give me an exchange no questions asked. How can someone be a mananger if they don't know their own policy?! Very unprofessional!