I hate taking bad reviews public but this specific location will not get their stuff together after multiple comments on their surveys. Each time I go to this location I stand in line for 8+ minutes when there is only one person in front of me. Then I have to wait another 10 minutes because I request to have my food freshly made since the food they have out looks like it has been sitting for hours. I don't mind waiting for fresh food. But the reasoning for the one star review is that the customer service is just terrible. The workers that were there didn't care that people were waiting 8+ minutes before being served. They had no sense of urgency. Maybe it is because I came in an hour before close so they are trying to get out early and have minimal waste? Regardless, the customer should be priority over pre-closing.