I am moving out of my house (and out of Vegas), and I requested a final move-out cleaning from these guys. As plans changed every day over the last week, I had to request that additional items be added to my appointment notes. I would email the owner, Elena, my requests, and she would respond immediately each time with an updated estimate. Then I talk to my property manager yesterday, and find I need to cancel my appointment. And still, Elena is not annoyed and happily obliges! Still the best cleaning service ever.