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About: http://data.yelp.com/Review/id/5Yz3vvkjO_yB03Lb34UIzQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2018-01-10 00:00:00 (xsd:dateTime)
itemReviewed	Allergy Associates & Asthma
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	4 (xsd:int)
rev:text	I waited to write this review to see how things were finally handled and now I can easily say this office is awful and its billing department in particular is incompetent. I went to this place maybe a total of 2 times tops in the span of under a year. The first time was in probably somewhere between October and December 2016 and the second time was sometime in spring 2017. When we came in during spring 2017, they informed both myself and my mother that I had a balance (which they had never notified me about prior) because "the insurance wouldn't cover it". My mother called the insurance company ahead of my original appointment in 2016 and confirmed what the limits of coverage were and they would only cover one test for my first appointment, which is exactly what we did. After lots of pushing and fishing for info, my mother found out that they had incorrectly billed it to the insurance company and had also billed it late. She wrote down the name of the person she spoke to (thank GOD) and they said they would handle it and it would be fine. One day I decided to call them after getting another voicemail from them (that said absolutely nothing... except to just give them a call while the others were trying to get me to start a weekly allergy shot). I wanted to confirm that they didn't order any allergy shots because I did not consent to it. This was in November 2017. During this exchange, I found out I had a balance yet again from the original late 2016 appointment that I thought we had already handled! I explained this had already been handled before and that they had coded it wrong when they sent it and I asked why they didn't contact me sooner instead of right before Christmas?! The woman on the phone was extremely unhelpful and I was very upset as the balance was about $400-$500 RIGHT before Christmas. I ended up receiving a letter from them too with the updated balance a week or less after my call to them (even though they always had my correct address on file) and the letter pretty much said that within 14 days they'd be sending my balance to collections. A balance I didn't even KNOW about. My mother left a scathing voicemail that the billing department more than deserved telling them the name of the woman she spoke to and how this was supposed to have been handled. She pretty much said we weren't paying it (and I wholeheartedly agreed -- we had more than enough proof that this had been previously handled by them) and that they needed to figure it out and fix it or eat the cost themselves. Especially since a quick call to the insurance company would surely confirm that this place incorrectly billed this and probably billed it late as well. Funny enough, they never called my mother back but we suddenly received another bill in the mail from this place down from the original $400-$500 to a mere $50. I was grateful it had finally been handled and we quickly paid it to get it over with because we will absolutely NEVER be coming back here. On top of all of that, your "appointment time" is not actually your appointment time. I learned this when we first came in and got frustrated because we had been waiting over 30-45 minutes past my supposed appointment time. After asking the front desk how much longer it was going to be, they informed me that apparently that's just the time you HAVE to be there, not the time you actually get in for your appointment and get seen. I'm so unbelievably grateful I did not opt for the allergy shots because I'm sure my balance would've been larger and my life would've been hell with their late and incorrect billings. I saved myself a lot of grief I didn't even know was coming. Apparently this is a common experience here so between others echoing my experience as well as my own personal experience, I most definitely will not be coming back.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Natalya

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