Very friendly, knowledgeable staff. Always CLEAN! Only downfall is the radios in the room.. only 1 channel seems to work and it's not any current music. Would be nice if we were able to hook up our phones to bed speakers. They did have 1 Diamond level bed that used to do this but now they have removed the Aux cord and you can no longer use that feature.. bummer. Besides that one thing the place is top notch.