Never been here during the day, maybe that's when the employees who actually care are working. I usually come at night and have never had good service. By that, I mean that every time I come here it's NOT busy but still takes forever to get my food There are generally only 1-2 cars in front of us at a time, so you would expect maybe a 5 minute wait? The past few times I've went, was 20 minutes of waiting. Don't know about you, but that's a long time to be waiting on a burger! By the time I get to the window, and this has happened every time, the people at the window don't really seem to give a shit whether I waited forever or not. No "hey sorry about the wait" or even a "hi how's it going". Even an attempt at guest recovery would be noble, but no.
The Lake Mead location is faster than this place and they usually have at least 10 cars wrapped around the building.