About: http://data.yelp.com/Review/id/5YdZYAzwMpuNfLB9ga9Uww

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About: http://data.yelp.com/Review/id/5YdZYAzwMpuNfLB9ga9Uww Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-02-20 00:00:00 (xsd:dateTime)
itemReviewed	Bank of America
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I sit here writing this from the waiting room at approximately 3:15 pm, while I wait to speak with the only home loan person for BoA in the area. My appointment was at 3:00. Normally it wouldn't be a big deal, but when I got here my customary 5-10 minutes early, I just so happened to sit next to the guy ahead of me, whose appointment was at 2:00. That's about 55 minutes late for those trying to keep up with all the numbers. A few minutes ago, roughly 3:05, I was acknowledged and told she was running "a little behind." The acknowledgement was appreciated and saved a 2-star rating. Knowing he was an hour past his appointment, I asked for a guess at how long it would be, to which I was assured "about 30 minutes." He was finally called back shortly after that, and I continue to wait. I've been with Bank of America for somewhere in the neighborhood of 15 years or more. I like the bank, and the people at this location and most of the ones I dealt with in Florida are friendly. However, I can't help but feel it's not too much to ask for a simple phone call to let someone know when you're running 30-60 minutes behind. While the company as a whole I would rate 4 stars, this branch doesn't quite make that level, and hence the 3-star rating. Before you think me to picky based on a single experience, I'd like to note I've been irritated here before. In addition to the time issues I experienced today, I've also found certain others at this location to be a little pushy when it comes to Bank offered services (credit cards, retirement plans, etc). I realize this is probably a system thing and not a location thing, but it hasn't been like this at other branches. I'm finishing this up, now the 30 minutes later I was told, and eagerly await my turn so I can finish up and enjoy the rest of my day off. Fortunately they seems to be wrapping up. I may update further at a later time pending the outcome here.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Robbie

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