I was a newbie to waxing completely when I went to Charlotte Sugaring for the first time. The first visit was painful but Kristin assured me that the following visits would be way more bearable. She was 100% honest! I'm so glad I got through the first visit and now my once thick hair grows in very thinly dispersed and I'm excited for our appointments! The first appointment is well worth the pain and looking back it wasn't even that bad :) Kristen is so calm and sweet, she makes the experience very relaxing.