This is in regards to the person or persons who do the paperwork for referrals to see a specialist at the Chandler practice. My husband has been waiting almost three weeks to get his referral. The problem isn't with our insurance. When we call our insurance we find out that the person at Hatfield hasn't sent in the request. This is not the first time this has happened. My daughter actually saw her Dr after he had put in a referral almost two weeks prior and was surprised that she hadn't gotten her referral. He said he would call to have it put in as urgent and now almost two weeks has gone past and you guessed it, no referral. Each time we call Hatfield we get put on hold and then told that they'll give this person the message. We're never able to speak to the person. I'm left believing that this person either doesn't know what their doing, is overloaded with requests or worse just doesn't care and doesn't do their work! Might be time to find a new doctor.