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| - Fabulous? Nope.
Of course I didn't check Yelp before going there, and if I had I'd not have gone as it seems others have had this lousy experience too ... so here's the email I wrote to the GM there today after a nearly three hour experience. ...
Alan,
I've just returned home after my inaugural visit to Fabulous Freddie's on Trailwood in Summerlin.
It was anything but.
My receipt shows that I pulled into the wash at 12:45. I got home at nearly 2:45. If I'd wanted to take that much time for a car wash today, I'd have washed it myself.
I figured based on how long it took to get my car after going through the wash itself (I got it at roughly 1:30) that the work would be done. I was wrong. To be fair I should have been far more precise in checking the work a) before taking my keys from the young man and b) certainly before having tipped him heavily. I'd heard such great things about your service that I assumed it would be fine. It wasn't.
Let's start with the fact that the interior was filthy. The rugs were cleaned but that was about it. I had some conditioning wipes in the car and went through five of them, all turned nearly black in my hands, after wiping off the top of the dash, the front of the dash/radio and the side console. I won't even go into the filth along the doors by the windows that one wipe of a rag would have improved.
Now the exterior ... It was as though the front grille was not even checked. There was bird poop splattered across the front, along with several other bird packages on the sides and hood. The right side of the car (passenger) looked as though it had not even been wiped off.
When I realized the mess and had the five dirty wipes in my hand, I asked to speak with a manager. A young African American fellow in a red shirt came over ... failed to introduce himself and can't remember his name, but I'lll suggest that he be given some guidance on customer service. He was polite, and he did get me a rag to wipe my car. Then failed to ever come talk with me.
Rachel, the young woman who sold me the wash, came by and asked if the wash had been good. I told her the experience and she immediately picked up the phone and I believe she called you. She'd said that you would be coming by so I figured I'd continue wiping down the car.
Another young man came by and offered to help but by that point I was done and said I was waiting for the GM. He said that you'd told him to come by and help me ... so I noted that I was done and already been there far longer than was reasonable or than I'd planned.
Finally a young man named Daniel came by. I wish he'd been the first person to whom I'd spoken as I am sure that my problem would have been resolved immediately.
Unfortunately he wasn't and I'm left with a bad taste in my mouth and got home to notice that it appears there are some fresh scratches on the car that weren't there before the wash.
Daniel gave me a card for 50% off my next wash ... I may try your facility again, but not sure that 50% off is really worth the value that is most important to me, which is my time which Fabulous Freddie's wasted entirely today.
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