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| - I just have to add that the owners here really know the definition of good customer service. A month ago, I took out-of-town guests for Sunday brunch. Part of the reason I chose City Grille was because they had a promotion where you could get a free appetizer for checking in on a Smart phone. All you had to do was show your server. Well, my server, no matter how nicely I approached the matter, kept insisting that deal was only for people who brought a print-out of an email--even after I showed her on my phone what their own restaurant's Facebook page stated! She just shrugged and said "Well nobody explained it to me." I don't fault her if nobody told her. But I do fault her for not even bothering to say anything like, "I don't know anything about that but let me go check with a manager" after I showed proof. It wasn't even the appetizer but the principle of the matter.
I left a comment on the restaurant's Facebook page--very diplomatic, not with any self-entitled overtones. Their social media person asked me to email him directly outlining what happened. Less than two days later, he wrote me, with the owner copied in, apologizing and offering to send me a gift certificate for dinner for two!
This update is not to say "Woohoo! I got a free meal." It's just an appreciation for when a restaurant is willing to own up to a mistake and try to make up for it. It also sounds like because of me, they will remember to make sure all servers are aware of promotions like that. And when I did go back for my free meal, that same server was there, lol. Luckily I had another server who was a lot warmer and approachable.
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