Great service. I wanted a particular pair of classic Minnetonka moccasins. I called the store before going in (I live 45 minutes away) and was told they had them. Sure enough -- and when I picked them up they were on sale, too :) I was also able to buy a leather lace for a shoe -- hadn't thought I was going to be able to find just what I needed, but it was there for a very reasonable price. Great service. Note -- They close down for 2 weeks over Christmas.