| rev:text
| - I wish there was a 0 stars, I would give it.
I have had Summerlin Maids come to my house 2 times. For $80 you get "2 hours" of cleaning. It is a very rushed job and is not a deep cleaning. They don't have time for windows, shutters, cleaning fans, light fixtures, fronts of cabinets, baseboards, inside of fridge or oven, making beds neatly, etc. It is a basic cleaning of toilets, sinks, counters, floors, vacuum. There is no attention to detail at ALL. The first time I was quoted 2 1/2 hours but when they arrived I was told they only had 2 hours. They finished in 1 hour and 30 min and wow I was impressed they could finish this quick, when looking at their work after I thought it was okay for a light cleaning and if you need something quick, cheap, and they came out on short notice. Now I know why, they book them every 2 hours so they can squeeze more customers in, quantity vs. quality. There are certain things that make a cleaning go beyond something I could do myself and this company misses that above and beyond attention to detail and care.
Let me comment on the landscaping, you are not told when they will come and if you are not home, good luck. They came to my house the first time and I was there. I told them what to do. I went to grab some water for them and when I went outside, my front yard looked exactly the same, they were gone, and it was clear they did nothing but maybe blow some leaves around. They did blow leaves around because I saw them do that when I went inside.
Now for the second time they came to my house I did decide to give them a second chance only because I needed someone right away and I knew they were available on short notice. The same ladies came this time. They began cleaning and again I got the rushed feeling. They stayed at my house for 1 hour and 20 min. When I questioned them because they were at the door asking for payment ready to go, they said well we can stay longer but acted like I was imposing. I did pay for the service and it was supposed to be 2 hours they said asked what else I want. I don't see how 1 hour 20 min is anywhere near 2 hours. Anyway when they asked what they should do, I told them to clean my guest bathroom again because they missed many spots. When they left I saw they made my floor very wet, rugs soaked, and it was still dirty, and that told me they threw some water on the floor and did not scrub it like they should have.
In addition, they punctured my fiber glass shower enclosure in two spots. Unfortunately I did not notice this until weeks later since we did not use that bathroom at the time. I did think about calling, but was sure they would not take responsibility and so I never called. The more I told their story to family and friends, they encouraged me to call and say what happened. When I called to tell them, the person on the phone said she was not a supervisor and had to wait until one came in but she could take my message for them to call me. I gave her my info.
When the landscapers came (supposedly they came) I did not notice any changes. I would love to know what they did, because in my opinion nothing was done.
Today Armin (the "supervisor") called me and said he was a supervisor for Summerlin Maids. I told him the facts of what happened and in regards to the yard work he said
"We have GPS tracking on the vehicles the gardeners used and they spent 7 minutes at your house." In my head: very interesting that you don't trust them that you need GPS tracking and is 7 minutes an acceptable time to clean a yard? Well, I told him that is great that he recorded 7 minutes of them at my house however do we know if they got out of the car in that 7 minutes because every one of my plants that needed trimming were not touched. Everything was exactly the same as it was in the morning and in the late afternoon after they supposedly came to my house.
I asked to speak to the supervisor and he said he was the supervisor. He said you already spoke to the supervisor the day before (the receptionist who told me she isn't a supervisor, she can just take a message. her? She was the supervisor) Then he said he is the highest I can talk to. Really so you own Summerlin Maids? He was beating around the bush and would not answer my question. I think it is shady when I can't speak to someone above him. He claims nobody is above him but when I asked if he owned the company he continued to ignore me. Clearly if he did, he would say so. He claimed if I called a week ago he would have been able to help. Earlier in the conversation he said if I had called a couple days after it happened he could do something. His story changed.
Before writing this review I tried to contact a supervisor and have a conversation with him but he was not helping me, did not seem to care, and said he could not do anything. I want them to be aware of the type of people they hire to work for them and I think I have a right as a paying customer to get my opinion across.
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