This was my first time at this particular Kona Grill. The food was absolutely delicious although my boyfriend ordered the pork tenderloin and it was VERY rare and we were told 20 minutes after ordering that there was no bok choy. The service however was absolutely terrible. Our server was brisk and was barely at our table. Half the time we were serviced but whom I believe was the manager. The appetizer of lettuce wraps and miso soup took about 30 minutes and we had to ask a gentleman for silverware and napkins- when he didn't give us any I went up to the host stand and asked one of them for silverware. My drink was empty for a while, and waited a long time in between food being cleared. Getting our check. Etc. I would trust other reviews when they mention the long wait times for service.