The Clubs in general are very clean and nice, love all the things they offer, the reason for the poor review is because of the staff and customer service they offer. They have GREAT Clubs, but need to improve the way they run there clubs. Anytime I call in to the customer service they are always RUDE and have ATTITUDES. They DO NOT work with anyone on anything! I lost my job and they would not even work with me on my contract, I mean I am now getting it caught up but NEVER again will I sign a contract. There membership prices are great but be aware of all the FEES if you have any hardships, they do not waive anything and have no kindness for anyone in a hard time, they just nail you with all the fees