I bought my new 2009 VW Rabbit from these guys. I hate buying cars like nothing else but this was made pretty simple by "the internet department" (which in reality is really the "sales department"). I'm sure I got a crappy deal (just because of MY lack of "bargaining skills") but the worst part was the Finance Department.
The following day I received FOUR calls from three different asking for financial information. This AFTER I left the lot with my new car! When I left the lot I was never told that my loan had not yet approved!!! So my stress level was highly exacerbated by the EXTREMELY late approval process and not knowing if I actually was going to be able to keep my new car or keep the agreed upon interest rate. VERY frustrating.
My "Internet Sales Manager" (they ALL are called that by the way) was just your typical sleazy sales man who would say anything to get you into a car. Nothing new there ... just par for the course.