I used Empire to install tile in my small townhouse in October 2016.. the tech, was supposed to finish the job in 3-4 days.. it took him about 10 days to finish. And when he finally did, the quality was horrible. Huge gaps and cracks in grout. When I told a supervisor about my complaints, they sent the SAME tech out to fix it.. and, surprise, surprise, he did a terrible job "repairing" his initial errors. Finally in December the company sent a new tech to fix my still-flawed floors. The new tech ended up having to retile the master bathroom from scratch because it wasn't laid and set properly. I was very disappointed with Empire and will not be using them in the future. I also would not recommend this company to anyone looking to purchase new floors.