Note - they moved to 8175 E. Raintree Drive.
I had a chip on my windshield that turned into a crack. Rather than deal with the no-name companies that were offering debit cards and dinners I called my insurance company and was connected to Safelite.
I made my appointment on-line which was fairly painless. But, they asked if the crack would fit under a dollar bill. Since mine was about 4 inches long I answered yes and was told that I just needed a repair, not a replacement. That sounded odd to me, but they're the experts.
I went in and the tech was doubtful that it could be repaired but said he'd try. He did, and it failed. The chip was filled but the crack remained. He told me to reschedule for a replacement which I did but this time I had to lie about the size of the crack. I received a confirmation call from their customer service center and I told her that the insurance company might get confused because I had an open claim on a repair. She said they'd take care of it and send me an email confirmation that the claim was accepted. I never received the email.
I went in for my replacement anyway and everything went OK. I think the tint is lighter on the new windshield but it's fine. As I was leaving I was called to the phone because they had my insurance company on the line and they wanted to talk to me. Yep, they couldn't figure out why I was replacing a windshield that was just repaired. I told them the story and it all got worked out.
The work done by the techs - 5 stars. The website and customer service employee - 3 stars.