I am a huge fan of Pei Wei, but I was not impressed by their organizational skills when it came to the dinner rush. I placed an order for pick up and showed up at my pick up time to get my food and I had to stand up in a crowded area for 45 extra minutes waiting for my one small item to be ready. They were giving everyone else $10 gift cards for the inconvenience and put the cards in each of their carry out bags, but they neglected to give me one after I patiently waited for 45 minutes. I also watched them give the wrong person a huge order and that person had to come back and switch it out with the original person it belonged to. They also charge extra for a side of teriyaki sauce and they don't tell you until after you look at your receipt. Great food, but don't recommend going around 5-7pm on a Friday evening.