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| - This is my neighborhood donut shop so I've been going there for a few years. My son loves their smoothies and has been trying to get thru their entire smoothie flavor-menu for fun, it's become our thing.
The last smoothie purchased was horrible, my son said he didn't like the taste (to which I said "oh well, it happens, now we know not to order that again") but as he drank more, he said he got a chunk of sugary grain. This places uses milk, powder and ice for their smoothie so I could see how that might happen. Went back in, asked if the smoothie could please be re-blended. The guy at the counter makes this serious face and says he needs to ask. The owner comes out and explains there is no way there could be a chunk or a grainy feel as their powders are designed to instantly dissolve when they hit the milk. She says maybe my son just wants a new flavor and is saying this to get an new one. I explained we've been going there for 5 years and in the past year my son has gotten at least 15 smoothies and we've never had an issue with their service or products. I add I'm not trying to get my money back or ask for a different item, can she please just re-blend it or remake it. She says they don't do that, she offers to give me a demonstration of the solvency efficiency of the powder used.
By now I'm ticked and in awe of this women's lack of business logic and terrible customer service.
I again explain I've never had this type of issue, we just want our usual Saturday smoothie experience. She says their policy is NO refunds and NO exchanges, I point out this policy is not posted anywhere in their establishment nor was it verbalized at time of purchase. She gives me the most fake "sorry", I scoot the smoothie across the counter tell her she can keep her smoothie and her business as I will assure we never return to her establishment again.
We turn to walk away and she asks us to have a nice day...WTH?!?!
I urge anyone thinking of going there to find a different place to get their donut/smoothie needs fulfilled. This place does not deserve your business or your loyalty.
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