I gave 5 stars because I really like this place. It is clean, open, bright and airy. My mom took me for my first time and I've been back twice since then. Each time I was seated immediately. I have never been into getting pedicures on the regular but the prices are so great I can't beat it now that I've been introduced to Best Nails. My heels always feel brand new and the chairs are super relaxing. The nail techs are pretty quiet and sometimes speak to each other in a different language while working but other than that it is a great experience.