OK, normally for this place I'd rate a 1, I've complained to them many times about the issues all noted in other reviews. But today I'm gonna rate 3 and hope they make it back up to a 4 or 5 star.
Improvements I seen:
1) more staff (finally) pumping out bagels and customers.. good job...
2) more bagels in the bins (finally) I finally had a selection to choose vs settling..good job..
3) staff was friendly and courteous .. Good job..
4) bagels are not as flat as they once were, improving, but needs work.. good job.
so, to get more stars here are the improvements needed:
1) Although there were more bagels in the bin at 8:30am, volume was low and I didn't see any cooling on the racks to the left.. Keep an eye on that..But I think you got that covered..
2) the more bagels you sell (aka: more customers you move along) the more money you make. If some customers want to make this a social gathering with the staff and take on long winded personal conversations, stay focused on your task, still move them along quickly. Other customers don't care about your personal life..(sorry hard truth is brutal sometimes)
3) Bagels don't seem to be full shaped (as in fullness) still somewhat "flat" but have improved from past experiences.. see if you can improve their puffiness like a bagel should be.. but good job on working on progression..
Keep at it I'm seeking improvements. I'll finally be back again, glad I took a shot and came in this morning 8/5/17 8:30am..