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  • So I don't normally do reviews but I experienced some of the worst customer service at this location that I am astounded. I had a larger order catered for my company, nothing too big. 4 pans total, $200. I spoke with Calvin that informed me I could pay over the phone if I wanted to since online for some reason didn't have a payment option. As I didn't have the card I indicated that I would call back once I did and he informed me that was fine just to ask to speak with the manager. This was on 12/15/15. On 12/17/15 I called and provided the card number to the manager Amanda and confirmed the details and the pick up for 11:15 am on 12/21/15. This is where things turned into an absolute nightmare. I arrived and couldn't figure out where to park and pick up the food as I'm new to area so I called and was provided with directions. After finding the garage I was informed that I had to park in the PF Chang's take out spots which were all full. I asked if there was anywhere else I can park and was informed they don't control their parking spots and I would need to find somewhere else to park. A huge majority of this parking structure is reserved parking only mind you. So I drive around a few more times without any luck. I called back and asked if I could have the food brought down to me and I was informed no that wasn't an option. (10-15 minutes) After another 10-15 minutes of circling around someone steals a spot in front of me that had just opened up. I quickly asked the lady was she going shopping and she said no to PF Chang for take out. I decided to wait as I wasn't finding any luck and none of the "Take out" parking had become available. I waited another 15 minutes and she finally came down low and behold with a PF Chang employee behind her carrying her food! I finally head into the restaurant to find out that Amanda had not processed the payment for the food and it turns out someone could have bought the food to my car for me as I initially asked. I wasted 45 minutes of my valuable time due to inefficiency on the behalf of their receptionist and in addition missed the entire first half of the meeting I had ordered food for. Calvin handled the checkout and was pleasant. I admit at this point I was so upset that I lashed out at him when it wasn't his fault. The lack of knowledge and customer service I was provided was definitely something I care not to repeat and I will not be having my company return to this place of business for any future catering needs.
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