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  • This Teavana location is truly awful, and is the reason why I will never purchase anything from any Teavana store ever again. My wife and I were visiting the area and stopped in, deciding to purchase a porcelain tea set from them. Since we were traveling, we took them up on their offer to ship it to us. Lo and behold, when the item arrived at our home, one of the cups was shattered. I called the store multiple times, and each time was told that the manager was not around but would call me back. The call never came. I ended up opening a dispute on my credit card, which was denied because they had a tracking number showing they shipped it to us. So now I have a broken tea set that I paid for, and no recourse! Whether this store is staffed by crooks or mere incompetents is up for debate, but it really doesn't matter which. The bottom line is this store failed miserably on the customer service front, and as such deserves to be out of business, and hopefully its despicable management staff in a new line of work where they have less opportunity to ruin a company's reputation.
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