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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • DO NOT rent carpet-cleaning equipment from the 32nd St and Bell Rd location. After looking at several rental options I decided to rent from U-Haul because the website showed an upright rug doctor machine with an upholstery attachment and small bottles of cleaning solution. Fine print does say the machine may be a Thermax, which I did not see until I started to write this review. I called to reserve a machine, stated I wanted to clean the carpet in a couple rooms and would also want to clean a couch. I was told I could have the machine for 10 hours for $19.99 and that I would pay when I returned the machine. When I arrived I was surprised that the machine was a Thermax, the store only had large bottles of solution at $40, and that the cost was $19.99 for 4 hours. The sales person (Stephan) was polite when I commented on the price of solution and that the machine and quote were different than was lead to believe. Stephan apologized, but when I asked questions the manager Matthew Miller, was very curt. He interrupted Stephan as he tried to respond to my questions. Because I had driven several miles to reach the location and had planned to complete this task before company arrived, I reluctantly rented the machine. After I rented the machine I was told that I would pay when I returned the machine. As Stephan was putting it in my car he told me the heating element did not work and that I would need to boil water on the stove. He also mentioned that machine had a small leak, but he made it seem like it was not a big deal and I believed it was the clean water. He briefly explained how to attach the hoses. When I got home I took a 45 minutes to get enough water hot to fill the container. The machine did not seem to be leaking - until I had used the machine for about an hour and a half, then I noticed dirty water all over my floor. I thought I had sloshed the water as I was moving the machine. It wasn't until I returned the machine when another sales person said I was supposed to dump the dirty water every 5-10 minutes. I have now spent $65 and four hours of my day only to question what my carpet and couch will look like when they dry. When I expressed my dissatisfaction with the entire process Stephan apologized for not telling me to dump the water and went to check with the manager. Matthew Miller said I should have brought it back right away. I now have more spots and stains on my carpet and couch than before I rented this equipment. NEVER again will I do business with UHAUL
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