This is obviously a business I wish I didn't have to review but as a pet owner the inevitable is bound to happen at some point. I take comfort in the fact that our lab, Codie, lived a good, long, loved life of 11 years. After putting him down late on a Wednesday, I called the Cemetery the next morning to discuss what I wanted. Our vet, Grand Montecito, does provide the information but that evening we were too upset to really decide on an urn, etc. From the moment I called to discuss what I wanted I was treated very compassionately. I did stop by in person to choose an urn but nothing really stood out to me so I wound up ordering elsewhere online. I also ordered a couple of keepsakes items. They informed me that even if I chose an urn someplace else that I could bring it back to them and they would transfer the ashes over for me. I thought that was nice.